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Terms and Conditions

GENERAL TERMS AND CONDITIONS FOR CONSUMERS .

These General Terms and Conditions of the Dutch Thuiswinkel Organization (hereinafter: Thuiswinkel.org) have been drawn up in consultation with the Consumers' Association within the framework of the Coordination Group Self-regulation Consultation (CZ) of the Social and Economic Council and will come into effect on 1 June 2014.

TABLE OF CONTENTS .

Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Obligations of the consumer during the reflection period
Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
Article 9 - Obligations of the entrepreneur in case of withdrawal
Article 10 - Exclusion of right of withdrawal
Article 11 - The price
Article 12 - Compliance and additional warranty
Article 13 - Delivery and implementation
Article 14 - Duration transactions: duration, cancellation and extension
Article 15 - Payment
Article 16 - Complaints procedure
Article 17 - Disputes
Article 18 - Sector guarantee
Article 19 - Additional or deviating provisions
Article 20 - Amendments to the General Terms and Conditions of Thuiswinkel

ARTICLE 1 - DEFINITIONS .

In these conditions the following terms have the following meanings:
1. Additional agreement: an agreement whereby the consumer acquires products, digital content and / or services in connection with a distance contract and these goods, digital content and / or services are supplied by the entrepreneur or by a third party based on an agreement between that third party and the entrepreneur;
2. Reflection period: the period within which the consumer can make use of his right of withdrawal;
3. Consumer: the natural person who does not act for purposes related to his trade, business, craft or professional activity;
4. Day: calendar day;
5. Digital content: data that is produced and delivered in digital form;
6. Duration agreement: an agreement that extends to the regular delivery of goods, services and / or digital content during a specific period;
7. Durable medium: any tool - including e-mail - that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that will facilitate future consultation or use during a period that is geared to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;
8. Right of withdrawal: the option for the consumer to cancel the distance contract within the cooling-off period;
9. Entrepreneur: the natural or legal person who is a member of Thuiswinkel.org and who offers products, (access to) digital content and / or services to consumers from a distance;
10. Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance sales of products, digital content and / or services, whereby until the conclusion of the agreement exclusively or partly use is made of one or more techniques for distance communication;
11. Model form for withdrawal: the European model form for withdrawal included in Appendix I of these conditions; Annex I does not need to be made available if the consumer does not have a right of withdrawal with regard to his order;
12. Technology for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur having to be in the same room at the same time.

ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR .

LED4Living

Address

Waaldijk 2, 6691MB, Gendt, Nederland

 

Telephone

 +31 (0)481423254 (Bereikbaar op werkdagen tussen 9.30 uur en 17.30 uur).

 

E-mail

info@led4living.nl

 

Website

 www.led4living.nl

 

VAT

 NL003391890B30

 

ARTICLE 3 - APPLICABILITY .

1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract that is concluded between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before concluding the distance contract, how the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge as soon as possible at the request of the consumer.
3. If the distance contract is concluded electronically, by way of derogation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that they are consumer can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent free of charge at the request of the consumer electronically or otherwise.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting conditions, the consumer can always invoke the applicable provision that is most relevant to him. is favorable.

ARTICLE 4 - THE OFFER .

1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products, digital content and / or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products, services and / or digital content offered. Obvious mistakes or errors in the offer are not binding for the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. 

ARTICLE 5 - THE AGREEMENT .

1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the corresponding conditions.
2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
4. Within legal frameworks, the entrepreneur can - inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation.
5. At the latest upon delivery of the product, service or digital content to the consumer, the entrepreneur will send the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
a. the visiting address of the business location of the entrepreneur where the consumer can go with complaints;
b. the conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. information about guarantees and existing service after purchase;
d. the price, including all taxes on the product, service or digital content; insofar as applicable, the costs of delivery; and the method of payment, delivery or implementation of the distance contract;
e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite;
f. if the consumer has a right of withdrawal, the model withdrawal form.
6. In the event of an extended transaction, the provision in the previous paragraph only applies to the first delivery.

ARTICLE 6 - RIGHT OF WITHDRAWAL .

In the case of products:
1. The consumer can dissolve an agreement regarding the purchase of a product without giving reasons during a reflection period of 30 days. The entrepreneur may ask the consumer about the reason for the withdrawal, but not oblige him to state his reason (s).
2. The reflection period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:
if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, received the last product. The entrepreneur may, provided he has clearly informed the consumer about this prior to the ordering process, refuse an order for several products with different delivery times.
b. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, received the last shipment or the last part;
c. in the case of contracts for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product. For services and digital content that is not supplied on a tangible medium; 
3. The consumer can dissolve a service agreement and an agreement for the supply of digital content that has not been delivered on a tangible medium within 30 days without giving reasons. The entrepreneur may ask the consumer about the reason for the withdrawal, but not oblige him to state his reason (s).
4. The reflection period referred to in paragraph 3 starts on the day following the conclusion of the agreement. Extended reflection period for products, services and digital content that is not delivered on a tangible medium if not informing about the right of withdrawal:
5. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model form for withdrawal, the reflection period will expire. twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.
6. If the entrepreneur has provided the consumer with the information referred to in the preceding paragraph within twelve months after the commencement date of the original reflection period, the reflection period will expire 30 days after the day on which the consumer received that information.

ARTICLE 7 - OBLIGATIONS OF THE CONSUMER DURING THE REFLECTION PERIOD .

1. During the reflection period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The starting point here is that the consumer may only handle and inspect the product as he would be allowed to do in a store.
2. The consumer is only liable for the depreciation of the product that is the result of a way of handling the product that goes beyond what is permitted in paragraph 1.
3. The consumer is not liable for the depreciation of the product if the entrepreneur does not has provided all legally required information about the right of withdrawal before or at the conclusion of the agreement.

ARTICLE 8 - EXERCISE OF THE RIGHT OF WITHDRAWAL BY THE CONSUMER AND COSTS THEREOF .

1. If the consumer makes use of his right of withdrawal, he must report this to the entrepreneur within the cooling-off period by means of the model withdrawal form or in another unambiguous manner.
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer will return the product or hand it over to (an authorized representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to collect the product himself. The consumer has in any case complied with the return period if he returns the product before the cooling-off period has expired.
3. The consumer returns the product with all accessories supplied, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
5. The consumer bears the direct costs of returning the product. If the entrepreneur has not stated that the consumer must bear these costs or if the entrepreneur indicates that he will bear the costs himself, the consumer does not have to bear the costs for return.
6. If the consumer withdraws after having first explicitly requested that the provision of the service or the supply of gas, water or electricity that have not been made ready for sale in a limited volume or specific quantity commence during the reflection period, the consumer is the the entrepreneur owes an amount that is proportional to that part of the obligation that has been fulfilled by the entrepreneur at the time of withdrawal, compared to full compliance with the obligation.
7. The consumer does not bear any costs for the performance of services or the supply of water, gas or electricity that have not been made ready for sale in a limited volume or quantity, or for the supply of district heating, if:
the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the cost reimbursement in the event of withdrawal or the model withdrawal form, or;
b. the consumer has not explicitly requested the start of the execution of the service or the supply of gas, water, electricity or district heating during the reflection period.
8. The consumer shall bear no cost for the total or partial delivery of digital content not supplied on a tangible medium where:
a it it before delivery did not expressly consented to the beginning of the fulfillment of the agreement by the end of. the reflection period;
b. he has not acknowledged that he loses his right of withdrawal when giving his consent; or
c. the entrepreneur has failed to confirm this statement from the consumer.
9. If the consumer exercises his right of withdrawal, all additional agreements will be dissolved by operation of law.

ARTICLE 9 - OBLIGATIONS OF THE ENTREPRENEUR IN CASE OF WITHDRAWAL .

1. If the entrepreneur makes the notification of withdrawal by the consumer electronically possible, he will immediately send a confirmation of receipt after receipt of this notification.
2. The entrepreneur will reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait to pay back until he has received the product or until the consumer demonstrates that he has returned the product, whichever is the earlier.
3. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer.
4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to repay the additional costs for the more expensive method.

ARTICLE 10 - EXCLUSION OF RIGHT OF WITHDRAWAL .

The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement:
1. Products or services whose price is subject to fluctuations in the financial market on which the entrepreneur has no influence and which may occur within the withdrawal period
2. Agreements concluded during a public auction. A public auction is understood to mean a sales method in which products, digital content and / or services are offered by the entrepreneur to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content and / or services;
3. Service contracts, after full performance of the service, but only if: a. The performance has begun with the consumer's explicit prior consent; and B. the consumer has stated that he will lose his right of withdrawal as soon as the entrepreneur has fully performed the agreement;
4. Package travel as referred to in Article 7: 500 of the Dutch Civil Code and passenger transport contracts;
5. Service agreements for the provision of accommodation, if a specific date or period of performance is provided for in the agreement and other than for residential purposes, goods transport, car rental services and catering;
6. Agreements with regard to leisure activities, if a specific date or period of execution is provided for in the agreement;
7. Products manufactured according to the consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
8. Products that spoil quickly or have a limited shelf life;
9. Sealed products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
10. Products that, by their nature, are irrevocably mixed with other products after delivery;
11. Alcoholic drinks, the price of which was agreed upon at the conclusion of the agreement, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market over which the entrepreneur has no influence;
12. Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;
13. Newspapers, magazines or magazines, with the exception of subscriptions to these;
14. The delivery of digital content other than on a tangible medium, but only if:
a. The performance has started with the express prior consent of the consumer; and
b. the consumer has stated that he thereby loses his right of withdrawal.

ARTICLE 11 - THE PRICE .

1. During the period of validity stated in the offer, the prices of the products and / or services being offered will not be increased, except for price changes as a result of changes in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This link to fluctuations and the fact that any stated prices are target prices are stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
a. They are the result of statutory regulations or provisions; or
b. the consumer has the authority to cancel the contract on the day on which the price increase takes effect.
5. The prices stated in the offer of products or services include VAT.

ARTICLE 12 - FULFILLMENT OF THE AGREEMENT AND EXTRA GUARANTEE .

1. The entrepreneur guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal requirements existing on the date of the conclusion of the agreement. provisions and / or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
2. An extra guarantee provided by the entrepreneur, his supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement if the entrepreneur has failed to fulfill his part of the agreement.
3. An additional guarantee is understood to mean any obligation of the entrepreneur, his supplier, importer or producer in which he grants the consumer certain rights or claims that go beyond what he is legally obliged to do in case he has failed to fulfill his part of the the agreement.

ARTICLE 13 - DELIVERY AND IMPLEMENTATION .

1. The entrepreneur will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer makes known to the entrepreneur.
3. With due observance of what is stated in article 4 of these general terms and conditions, the entrepreneur will execute accepted orders with due speed, but no later than 30 days, unless a different delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without costs and is entitled to any compensation.
4. After dissolution in accordance with the previous paragraph, the entrepreneur will immediately repay the amount that the consumer has paid.
5. The risk of damage and / or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated representative made known to the entrepreneur, unless explicitly agreed otherwise.

ARTICLE 14 - DURATION TRANSACTIONS: DURATION, CANCELLATION AND EXTENSION .

Cancellation:
1. The consumer can terminate an agreement that has been entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services, at any time with due observance of the agreed cancellation rules and a notice period of no more than one month. .
2. The consumer can terminate an agreement that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services, at any time by the end of the specified term, with due observance of the agreed cancellation rules and a notice period. of no more than one month.
3. The consumer can cancel the agreements mentioned in the previous paragraphs:
cancel at any time and not be limited to cancellation at a specific time or in a specific period;
b. at least cancel in the same way as they entered into by him;
c. always cancel with the same notice period as the entrepreneur has stipulated for himself.
Extension:
4. An agreement that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services, may not be tacitly extended or renewed for a fixed period.
5. Contrary to the previous paragraph, a contract that has been entered into for a definite period and that extends to the regular delivery of daily news and weekly newspapers and magazines may be tacitly renewed for a fixed period of no more than three months, if the consumer has extended this can cancel the agreement towards the end of the extension with a notice period of no more than one month.
6. An agreement that has been entered into for a definite period and that extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may cancel at any time with a notice period of no more than one month. The notice period is no more than three months in the event that the agreement extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines. 7. An agreement with a limited duration for the regular delivery of daily newspapers, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.
Expensive:
8. If an agreement has a duration of more than one year, the consumer may cancel the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed term. to oppose.

ARTICLE 15 - PAYMENT .

1. Unless otherwise stipulated in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the reflection period, or in the absence of a reflection period, within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period starts on the day after the consumer has received confirmation of the agreement.
2. When selling products to consumers, the consumer may never be obliged in general terms and conditions to pay more than 50% in advance. When advance payment has been stipulated, the consumer cannot assert any rights whatsoever regarding the execution of the order or service (s) before the stipulated advance payment has been made.
3. The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
4. If the consumer does not fulfill his payment obligation (s) on time, after he has been informed by the entrepreneur of the late payment and the entrepreneur has granted the consumer a period of 14 days to still fulfill his payment obligations, after non-payment within this 14-day period, the statutory interest is due on the amount due and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% over the next € 2,500 and 5% over the next € 5,000 with a minimum of € 40. The entrepreneur can deviate from the stated amounts and percentages in favor of the consumer.

ARTICLE 16 - COMPLAINTS PROCEDURE .

1. The entrepreneur has a well-publicized complaints procedure and handles complaints in accordance with this complaints procedure.
2. Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days, calculated from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within 14 days with a confirmation of receipt and an indication when the consumer can expect a more detailed answer.
4. A complaint about a product, service or the entrepreneur's service can also be submitted via a complaints form on the consumer page of the Thuiswinkel.org website www.thuiswinkel.org. The complaint will then be sent to both the relevant entrepreneur and Thuiswinkel.org.
5. The consumer must in any case give the entrepreneur 4 weeks to resolve the complaint by mutual agreement. After this period, a dispute arises that is subject to the dispute settlement procedure.

ARTICLE 17 - DISPUTES .

1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.
2. Disputes between the consumer and the entrepreneur about the conclusion or implementation of agreements with regard to products and services to be delivered or delivered by this entrepreneur can, with due observance of the provisions below, be submitted by both the consumer and the entrepreneur to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl).
3. A dispute will only be handled by the Disputes Committee if the consumer has first submitted his complaint to the entrepreneur within a reasonable time.
4. If the complaint does not lead to a solution, the dispute must be submitted to the Disputes Committee in writing or in another form to be determined by the Committee no later than 12 months after the date on which the consumer submitted the complaint to the entrepreneur.
5. If the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. Preferably, the consumer first reports this to the entrepreneur.
6. If the entrepreneur wants to submit a dispute to the Disputes Committee, the consumer will have to state in writing within five weeks after a written request made by the entrepreneur whether he wishes this or whether he wants the dispute to be dealt with by the authorized person. judge. If the entrepreneur does not hear of the consumer's choice within the period of five weeks, the entrepreneur is entitled to submit the dispute to the competent court.
7. The Disputes Committee makes a decision under the conditions as laid down in the regulations of the Disputes Committee (www.degeschillencommissie.nl/over-ons/de-commissies/2404/thuiswinkel). The decisions of the Disputes Committee are made by way of binding advice.
8. The Disputes Committee will not deal with a dispute or will cease handling it if the entrepreneur has been granted a moratorium, has become bankrupt or has actually terminated its business activities before a dispute has been dealt with by the committee at the hearing and a final decision has been made.
9. If, in addition to the Thuiswinkel Disputes Committee, another disputes committee recognized or affiliated with the Foundation for Consumer Disputes Committees (SGC) or the Financial Services Complaints Institute (Kifid) is competent, the Thuiswinkel Disputes Committee will be responsible for disputes mainly concerning the method of remote sales or services. preferred competent. For all other disputes the other recognized disputes committee affiliated with SGC or Kifid.

ARTICLE 18 - INDUSTRY GUARANTEE .

1. Thuiswinkel.org guarantees compliance with the binding advice of the Thuiswinkel Disputes Committee by its members, unless the member decides to submit the binding advice to the court for review within two months after it was sent. This guarantee will be revived if the binding advice has been upheld after a court review and the judgment proving this has become final. Up to an amount of € 10,000 per binding advice, this amount will be paid by Thuiswinkel.org to the consumer. For amounts greater than € 10,000 per binding advice, € 10,000 will be paid. For the excess, Thuiswinkel.org has a best efforts obligation to ensure that the member complies with the binding advice.
2. Application of this guarantee requires that the consumer makes a written appeal to Thuiswinkel.org and that he transfers his claim against the entrepreneur to Thuiswinkel.org. If the claim against the entrepreneur is more than € 10,000, the consumer is offered to transfer his claim to Thuiswinkel.org in so far as it exceeds the amount of € 10,000, after which this organization will make the payment in its own name and costs. will legally request this to satisfy the consumer.

ARTICLE 19 - ADDITIONAL OR DEVIATING PROVISIONS .

Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

ARTICLE 20 - AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS OF THUISWINKEL .

1. Thuiswinkel.org will not change these general terms and conditions other than in consultation with the Consumers' Association.
2. Changes to these terms and conditions are only effective after they have been published in an appropriate manner, on the understanding that in the event of applicable changes during the term of an offer, the provision that is most favorable to the consumer will prevail.
Thuiswinkel.org
www.thuiswinkel.org
Horaplantsoen 20,
6717 LT Ede
PO Box 7001,
6710 CB Ede

APPENDIX I: MODEL FORM FOR WITHDRAWAL .

Model withdrawal form (only complete and return this form if you wish to withdraw from the contract)
a. To: [name of entrepreneur] [geographic address of entrepreneur] [fax number of entrepreneur, if available] [e-mail address or electronic address of entrepreneur]
b. I / We * share / share * hereby give notice that I / our * contract of sale of the following products: [designation product] * supply of the following digital content [display digital content] * the operation of the next service: [service indication] *, revoked / revoked *
c. Ordered on * / received on * [date of order for services or receipt for products]
d. [Name of consumer (s)]
e. [Address of consumer (s)]
f. [Signature of consumer (s)] (only if this form is submitted on paper)
* Delete what does not apply or fill in what applies.

 

GENERAL TERMS AND CONDITIONS BUSINESS .

TABLE OF CONTENTS .

Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - The price
Article 7 - Compliance with the agreement and additional guarantee
Article 8 - Delivery and implementation
Article 9 - Duration transactions: duration , cancellation and extension
Article 10 - Payment
Article 11 - Liability
Article 12 - Retention of title
Article 13 - Complaints procedure
Article 14 - Disputes

 

ARTICLE 1 - DEFINITIONS .

In these conditions the following terms have the following meanings:
1. Day: calendar day; Digital content: data that is produced and delivered in digital form;
2. Duration agreement: an agreement that extends to the regular delivery of goods, services and / or digital content during a certain period;
3. Durable medium: any tool - including e-mail - that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that will facilitate future consultation or use during a period that is geared to the purpose for which the information is intended, and which enables unaltered reproduction of the stored information;
4. Customer: the natural or legal person who acts in the exercise of his profession or business;
5. Entrepreneur: the natural or legal person who offers products, (access to) digital content and / or services to customers from a distance;
6. Distance contract: an agreement concluded between the entrepreneur and the customer within the framework of an organized system for distance sales of products, digital content and / or services, whereby until the conclusion of the agreement exclusively or partly use is made of one or more techniques for distance communication;
7. In writing: In these general terms and conditions, “in writing” also includes communication by e-mail and fax, provided that the identity of the sender and the integrity of the e-mail are sufficiently established;
8. Technology for distance communication: means that can be used to conclude an agreement, without the customer and entrepreneur having to be together in the same room at the same time.
9. Website: The entrepreneur's webshop on which products and services are offered that can be purchased by customers.

ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR .

Name of entrepreneur: LED4Living
Acting under the name (s): - LED4Living
Business address:
Waaldijk 2, 6691MB, Gendt, Nederland

Telephone

 +31 (0)481423254

E-mail

info@led4living.nl

Website

 www.led4living.nl

VAT

 NL003391890B30

 

ARTICLE 3 - APPLICABILITY .

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the customer.
If the customer includes provisions or conditions in his order, confirmation or notification containing acceptance that deviate from or do not appear in the general terms and conditions, these are only binding for the entrepreneur if and insofar as they have been explicitly accepted in writing by the entrepreneur.
Before the distance contract is concluded, the text of these general terms and conditions is made available to the customer. If this is not reasonably possible, the entrepreneur will indicate before the distance contract is concluded how the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge as soon as possible at the request of the customer. If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the customer electronically in such a way that they can be can be easily stored on a durable data carrier. If this is not reasonably possible, Before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent free of charge electronically or otherwise at the customer's request. In the event that specific product or service conditions apply in addition to these general terms and conditions, the third and fourth paragraphs apply mutatis mutandis and in the event of conflicting conditions, the customer can always rely on the applicable provision that is most favorable to him. .
If a provision in these general terms and conditions proves to be invalid, this will not affect the validity of the entire general terms and conditions. In that case, the parties will determine (a) new provision (s) as a replacement, thus giving shape to the intention of the original provision as much as legally possible.

ARTICLE 4 - THE OFFER .

If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer. The offer contains a complete and accurate description of the products, digital content and / or services offered. The description is sufficiently detailed to enable the customer to properly assess the offer. If the entrepreneur uses images, these are a true representation of the products, services and / or digital content offered. The content of the website and the offer have been compiled with the greatest care. However, the entrepreneur cannot guarantee that all information on the website is correct and complete at all times. All prices,

ARTICLE 5 - THE AGREEMENT .

The agreement is concluded at the moment of acceptance by the customer of the offer and compliance with the corresponding conditions. If the customer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the customer can dissolve the agreement.
If an offer is accepted by the customer, the entrepreneur has the right to revoke the offer within 3 working days after receipt of the acceptance. The entrepreneur will immediately notify the customer of such a withdrawal. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the customer can pay electronically, the entrepreneur will observe appropriate security measures.
If it appears that the customer has provided incorrect information when accepting or otherwise entering into the agreement, the entrepreneur has the right to fulfill its obligation only after the correct information has been received. The entrepreneur can - within legal frameworks - inform himself whether the customer can meet his payment obligations, as well as of all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation. The entrepreneur who, on the basis of the investigation, refuses the application or attaches special conditions to it,

ARTICLE 6 - THE PRICE .

All prices stated on the website and in other materials originating from the entrepreneur are exclusive of VAT (unless stated otherwise) and, unless stated otherwise on the website, exclusive of other levies imposed by the government. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This link to fluctuations and the fact that any stated prices are target prices are stated in the offer. The entrepreneur has the right to change the agreed prices from two weeks after the conclusion of the agreement.
Any additional costs, such as delivery costs and payment costs, are stated on the website and in any case shown in the ordering process.

ARTICLE 7 - FULFILLMENT OF THE AGREEMENT AND EXTRA GUARANTEE .

The trader guarantees that the products, services and digital content comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions existing on the date of the conclusion of the agreement and / or government regulations.
If the delivered product, service or digital content does not comply with the agreement (defective or defective delivery), the customer must notify the entrepreneur within 3 working days after he could reasonably have discovered this. If the customer does not do this, he can no longer claim any form of repair, replacement, compensation and / or refund in respect of this defect.
If the Entrepreneur considers a complaint to be well-founded, the relevant products will be repaired, replaced or (partly) reimbursed after consultation with the customer. The entrepreneur can refer the customer to a manufacturer or supplier. 
If the customer returns on the basis of the provisions of this article, the customer can return the products. If a refund is made for amounts already paid in advance, the entrepreneur will refund these amounts within 30 days after receipt of the products. It is possible that manufacturers and / or suppliers offer their own guarantees. These guarantees are not offered by the entrepreneur.
If the entrepreneur chooses this, he can mediate in the invocation of these guarantees by the customer.

ARTICLE 8 - DELIVERY AND IMPLEMENTATION .

As soon as the order has been received by the entrepreneur, the entrepreneur will send the products as soon as possible with due observance of the provisions of paragraph 3 of this article.
Entrepreneur is entitled to engage third parties in the performance of the obligations arising from the agreement. The delivery period is in principle 30 days, unless clearly stated otherwise on the website or when concluding the agreement. The choice of the carrier is for the entrepreneur.
If the entrepreneur is unable to deliver the products within the agreed term, he will notify the customer of the expected new delivery term. In that case, the customer has the right to dissolve the agreement and also be entitled to compensation for his damage as a result of the late or non-delivery up to one time the purchase price if the late or non-delivery is due to intent or gross negligence entrepreneur.
The customer informs the entrepreneur immediately after his notification of late or non-delivery whether he still wishes to fulfill the agreement or whether he wishes to dissolve it. Unless explicitly agreed otherwise, the risk of the products to be delivered will pass to the customer as soon as they have been delivered to the specified delivery address. If the customer decides to collect the products, the risk will pass upon transfer of the products.
If the customer or the third party designated by him is not present at the delivery address at the agreed delivery time to receive the products, the entrepreneur is entitled to take the products back. The entrepreneur will offer the products to the customer again at a different time and / or day to be determined in consultation with the customer at additional costs. If delivery proves impossible, the payment obligation will not lapse and any additional costs, including for the return, will be charged to the customer.
If the ordered is no longer available, the entrepreneur will endeavor to offer a similar product of similar quality to the customer. The customer is then entitled to dissolve the agreement free of charge.

ARTICLE 9 - DURATION TRANSACTIONS: DURATION, CANCELLATION AND EXTENSION .

Cancellation:
The customer can cancel an agreement that has been entered into for an indefinite period and which extends to the regular delivery of products (including electricity), digital content or services, at any time with due observance of the agreed cancellation rules and a notice period of two months. The customer can terminate an agreement that has been entered into for a definite period and that extends to the regular delivery of products (including electricity), digital content or services, at any time by the end of the specified term, with due observance of the agreed cancellation rules notice period of two months. The customer can cancel the agreements referred to in the previous paragraphs in writing.
Elongation:
An agreement that has been entered into for a definite period and that extends to the regular delivery of products (including electricity), digital content or services, will be tacitly renewed for the same duration as agreed. The aforementioned notice periods apply accordingly to cancellations by the entrepreneur.

ARTICLE 10 - PAYMENT .

The customer must make payments to the entrepreneur according to the payment methods indicated in the order procedure and possibly on the website. The entrepreneur is free to choose whether to offer payment methods and these may also change from time to time. Unless otherwise agreed, in case of payment after delivery, a payment term of 14 days applies, starting on the day after delivery.
If the customer does not fulfill his payment obligation (s) on time, he will be in default by operation of law immediately without the need for a notice of default. The entrepreneur has the right to increase the amount due by the statutory interest and the entrepreneur is entitled to charge and recover the extrajudicial collection costs and any procedural costs incurred by him from the customer.

ARTICLE 11 - RETENTION OF TITLE .

As long as the customer has not made full payment for the entire agreed amount, all goods delivered remain the property of the Entrepreneur.

ARTICLE 12 - LIABILITY .

Barring intent or gross negligence, the entrepreneur's total liability towards the customer due to an attributable shortcoming in the performance of the agreement is limited to compensation of a maximum of the amount of the price stipulated for that Agreement (including VAT). If there is a continuing performance contract, the liability referred to is limited to compensation of the amount that the customer owed to the entrepreneur in the 3 months prior to the harmful event.
Liability of the entrepreneur towards the customer for indirect damage, which in any case - but expressly not exclusively - includes consequential damage, lost profit, missed savings, loss of data and damage due to business interruption, is excluded. The previous paragraphs do not apply to damage suffered by the customer in the resale by the customer of the products purchased from the entrepreneur to consumers, as a result of the latter being one or more of the customer due to a shortcoming in those products. has exercised legal rights in respect of that shortcoming.
Insofar as fulfillment is not already permanently impossible, the liability of the entrepreneur towards the customer due to an attributable shortcoming in the fulfillment of an agreement only arises after the customer has immediately and properly given written notice of default to the entrepreneur, setting a reasonable period for remedying the shortcoming, and The entrepreneur continues to fail to fulfill its obligations even after that period. The notice of default must contain a description of the shortcoming that is as detailed as possible, so that the entrepreneur is able to respond adequately.
A condition for the existence of any right to compensation is always that the customer reports the damage to the entrepreneur in writing as soon as possible, but no later than 14 days after it has arisen. In the event of force majeure, the entrepreneur is not obliged to pay compensation for any damage caused to the customer as a result.

ARTICLE 13 - COMPLAINTS PROCEDURE .

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure. Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the customer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within 14 days with a confirmation of receipt and an indication when the customer can expect a more detailed answer.

ARTICLE 14 - DISPUTES .

Only Dutch law applies to agreements between the entrepreneur and the customer to which these general terms and conditions apply.
If disputes arise as a result of the Agreement that cannot be settled amicably, these will be submitted to the competent court of the district where the entrepreneur is located. Entrepreneur and customer can agree to settle their disputes by means of binding advice or arbitration.

CONTACT DETAILS .

If you have any questions, complaints or comments after reading these General Terms and Conditions, please feel free to contact us in writing or by e-mail:
LED4Living

Business address:
Waaldijk 2, 6691MB
Gendt The Netherlands

Telephone number: +31 (0) 481423254
Accessibility: Monday to Friday from 10 a.m. to 6 p.m.

E-mail address: 
info@led4living.nl